Shipping & Returns

Shipping Policy

We ship worldwide, with the United States as our primary market. Our storefront is available in English. Shipping to destinations outside the United States is a flat US$20. U.S. shipping follows the options and rates shown at checkout.

Free Economy shipping may be available for eligible U.S. orders of $50 or more. Availability depends on the items and delivery address. Other shipping options may have charges. Available shipping options, final costs, and applicable taxes are displayed at checkout before payment.

Delivery estimates depend on the destination and selected shipping method. Check the delivery estimate at checkout where available, or contact support@silverclover.com before ordering. Preparation time is additional to transit time.

In-stock orders usually ship within 3 working days. Delivery estimates depend on the destination and selected shipping method. Check the delivery estimate at checkout where available, or contact support@silverclover.com before ordering. Preparation time is additional to transit time. Delivery estimates are not guaranteed arrival dates.

For questions about your delivery address, international shipping, or preparation time, contact support@silverclover.com before ordering.

Return policy

For eligible returns, customers must arrange and pay for their own tracked, insured return shipping. A restocking fee of 15% of the returned items’ purchase price is deducted from the refund.

Item(s) purchased on silverclover.com are eligible for return within 30 days of delivery, subject to the criteria below.

The return policy applies to item(s) that align with the criteria below:

• The product(s) must be returned in its original condition

• All labels must be intact

• All items must be returned unworn, and unwashed, and have no marks, stains, odors, perfume, or pet hair.

All returned items are inspected. Items must meet the return eligibility requirements above.

Return Process

Contact Us

To initiate your return, please contact us before you want to return your products.

Prepare your package

Place the product(s) in its original packaging. If you no longer have the original package you can use any shipping box or inner packaging to send back the product(s).

Please note: separate orders cannot be returned in one package and must be sent separately. Combining different returns into the same package will slow down your refund process.

Get a return label

• Purchase your return label from a local shipping carrier

Arrange the return yourself by purchasing your return label from a local shipping carrier. Please ensure that you use a trackable and insured service as we cannot take responsibility for lost shipments in the return transit. If you do choose this alternative, please make sure to include ALL information below for the return:

Recipient: CLOVEREST INC.

Address: 2906 Rising Star Dr.

Zipcode: 91765

City: Diamond Bar, CA

Country: United States

Excluding the information above, entails that the shipping carrier doesn't have enough information to deliver the package to our warehouse. As a result it can end up at a pick-up point, that we cannot take responsibility for. 

Drop off the package

Drop off your package at the nearest post office or call the carrier and ask for a scheduled pickup. Don´t forget to save your tracking number so you can follow your shipment all the way back to our warehouse.

Reclaims

We(Silver Clover) set high standards for all our products to achieve the highest quality. If your product appears to be defective, we kindly ask you to file a claim as soon as the defect has been noticed. This is done by sending us an email at support@silverclover.com.

In the email, we ask you to describe the case as clearly as possible and the following information must be included:

• Order number
• Article number/product name
• Picture/pictures on the defect on the product
• Description of the defect and how it appeared

Each complaint is processed and assessed manually.

Refund

When will I receive my refund?

Refunds will be issued within 7 working days of receiving your order back at our warehouse. Please allow an additional 2-3 days for your refund to appear in your account once processed. The payment will be credited back to the purchaser’s original payment method that was used to place the order.

Do I get a return confirmation email?

Yes, once we have received and processed your return, you will be sent a return confirmation email. If you haven’t received the email 2-3 business days from the day we received your order back to our warehouse, please contact us here and we will help you.

Exchanges

We do not offer exchanges, we kindly ask you to simply return the product(s) and place a new order on our website. If you used a discount code in your original purchase, please contact us here and we will help you.

In case any questions may arise, we kindly ask you to contact us here for further assistance.