FAQs
Below FAQ are some common concerns of our clients before purchasing from us.
If you have other questions, please just send it to support@silverclover.com.
Shipping & Returns
What's your shipping timeline?
In-stock orders usually ship within 3 working days. Delivery estimates depend on the destination and selected shipping method. Check the delivery estimate at checkout where available, or contact support@silverclover.com before ordering. Preparation time is additional to delivery transit time.
See our Shipping & Returns policy.
Do you ship to our country?
We ship worldwide, with the United States as our primary market. Our storefront is available in English. Shipping to destinations outside the United States is a flat US$20. U.S. shipping follows the options and rates shown at checkout.
Free Economy shipping may be available for eligible U.S. orders of $50 or more. Availability depends on the items and delivery address. Other shipping options may have charges. Available shipping options, final costs, and applicable taxes are displayed at checkout before payment.
Can I modify/cancel my order?
Email support@silverclover.com as soon as possible. Changes or cancellations may not be possible once preparation, production, or dispatch has begun.
What's your return policy?
Eligible unworn items in their original condition and packaging may be returned within 30 days of delivery. Please contact support@silverclover.com before sending a return. See our Shipping & Returns page for eligibility, return instructions, and any applicable fees.
We do not offer exchanges. Please review our Shipping & Returns policy before arranging a return.
Order Management
How do I place an order?
All orders are placed directly through our website. Simply select your piece, choose your preferences, and follow the checkout steps to complete your purchase securely online.
Can I change or cancel my order after placing it?
Email support@silverclover.com as soon as possible. Changes or cancellations may not be possible once preparation, production, or dispatch has begun.
Why was my credit card declined?
Common causes: AVS mismatch, insufficient funds. Contact your bank.
Can I use multiple discount codes?
Only one code per order. Stackable deals announced in newsletters.
What payment methods do you accept?
We accept secure online payments through our website at checkout. For security reasons, we do not accept payments over the phone or via shared card details. All transactions must be completed online.
How long does it take to make and ship my order?
In-stock orders usually ship within 3 working days. Delivery estimates depend on the destination and selected shipping method. Check the delivery estimate at checkout where available, or contact support@silverclover.com before ordering. Preparation time is additional to delivery transit time.
See our Shipping & Returns policy.
Do you accept returns or exchanges?
Eligible unworn items may be returned within 30 days of delivery. Contact support@silverclover.com before sending your return. We do not offer exchanges.
For eligible returns, customers must arrange and pay for their own tracked, insured return shipping. A restocking fee of 15% of the returned items’ purchase price is deducted from the refund.
Read our Shipping & Returns policy for eligibility and instructions.
What if my item arrives damaged or faulty?
Every order is inspected before shipping. If your item arrives damaged or faulty, please email us with photos and your order number, and we’ll work with you to resolve the issue as quickly as possible.
Product Info
How do I know my ring or jewellery size?
We recommend using an online sizing guide or visiting a local jeweller for professional sizing before ordering. If you’re unsure, feel free to email us with your questions—we’re happy to guide you.
Are these products hypoallergenic?
Materials vary by product. Please check the material details in each listing. We cannot guarantee that every item is nickel-free or suitable for all sensitivities. Email support@silverclover.com if you need further material information before ordering.
Do bracelets come with length options?
Check the measurements and available variants in the individual product listing. Email support@silverclover.com if you need help confirming a size before ordering.
Others
Do you have a physical store?
At the moment, we are an online-only brand and do not operate any physical retail stores. This allows us to focus on craftsmanship, quality materials, and a more thoughtful online experience.
Can I add gift packaging?
Packaging details are provided in individual product listings. Email support@silverclover.com before ordering if you need to confirm packaging or gift-message options.
Do you offer engraving?
We do not currently offer personalised engraving. Products are supplied as shown in their product listings.
Can I contact you by phone?
Customer support is available by email at support@silverclover.com. Include your order number and a description of your enquiry. We reply by email.
Will I need to pay customs duties or taxes?
International shipping is a flat US$20. Applicable taxes and any duties collected by us are shown at checkout. Additional import charges may be assessed by the destination country or carrier and are not included in the US$20 shipping fee.
Need Help?
Customer support is available by email at support@silverclover.com. Include your order number and a description of your enquiry. We reply by email.