FAQs

US orders arrive in 3-5 business days via USPS/FedEx. International shipping takes 7-14 days.

We ship worldwide except sanctioned countries. Customs fees may apply.

Contact us within 2 hours of purchase for modifications

Unworn items can be returned within 30 days. See full Return Policy.

All orders are placed directly through our website. Simply select your piece, choose your preferences, and follow the checkout steps to complete your purchase securely online.

If you need to make a change, please email us support@silverclover.com as soon as possible after placing your order. Once production has begun, changes or cancellations may no longer be possible, but we’ll always do our best to help where we can.

Common causes: AVS mismatch, insufficient funds. Contact your bank.

Only one code per order. Stackable deals announced in newsletters.

We accept secure online payments through our website at checkout. For security reasons, we do not accept payments over the phone or via shared card details. All transactions must be completed online.

Each piece is carefully prepared before shipping. For custom-made items, production usually takes around 10 business days. Once your order is ready, shipping typically takes about one week, depending on your location and local courier conditions. We’ll keep you updated along the way and send you tracking details as soon as your order is on its way.

Due to the nature of fine jewellery, returns and exchanges are assessed on a case-by-case basis. If your item arrives with a manufacturing issue or defect, please contact us via email within 30 days so we can assist.

Every order is inspected before shipping. If your item arrives damaged or faulty, please email us with photos and your order number, and we’ll work with you to resolve the issue as quickly as possible.

We recommend using an online sizing guide or visiting a local jeweller for professional sizing before ordering. If you’re unsure, feel free to email us with your questions—we’re happy to guide you.

All stainless steel and titanium items are nickel-free.

Standard 8" length. Custom lengths available – contact pre-sales.

At the moment, we are an online-only brand and do not operate any physical retail stores. This allows us to focus on craftsmanship, quality materials, and a more thoughtful online experience.

Free luxury gift boxes with all orders. Add gift message at checkout.

Laser engraving available for some products. Allow 3 extra business days. please email us when you place the order.

We don’t offer phone support at this time. To ensure every enquiry is carefully reviewed and clearly documented, we communicate exclusively via email. You can reach us anytime at support@silverclover.com ,and we’ll get back to you as soon as possible.

In most cases, we take care of customs clearance and related fees, so you won’t need to arrange or handle this yourself. Only in rare or exceptional situations—such as requests from local customs authorities—may additional information or action be required from the customer. If that happens, we’ll guide you through the process and support you as much as possible.